We happily ship items from the What Youth shop to most locations globally. If you’d like to confirm that we ship to your location please email firstname.lastname@example.org.
Orders are shipped Monday through Friday from 9am (PST) – 5pm (PST) with the exception of USA federal holidays.
Our shipping rates are flat rate Domestically and USPS generated Internationally.
FREE SHIPPING ON ALL DOMESTIC ORDERS: $75 and over
FREE SHIPPING ON ALL INTERNATIONAL ORDERS: $300 and over
For domestic orders we ship exclusively with USPS, please allow up to 14 business days for delivery. International orders may take a bit longer depending on the destination. For any questions regarding your purchase or the What Youth shop, you can email us anytime at email@example.com.
For international orders, we ship with USPS. Currently USPS only offers delivery confirmations for these countries:
Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lebanon, Lithuania, Malaysia, Malta, Mexico, Netherlands, Norway, Singapore, Slovak Republic, Spain, Switzerland, Turkey.
If your country is not listed it DOES NOT mean we don’t ship there. This list just indicates once your package has left the United States your tracking number will not work and we suggest you get in contact with your local delivery service or customs in your country to keep updated on your shipment. The tracking number is only useful to see that your item has left the United States, BUT will not keep updating thereafter. You are then responsible for the risk of ordering from us without potential tracking to your country.
*DHL International Option – If you do not feel comfortable with using USPS as the courier to your specific country please email firstname.lastname@example.org and we can gladly give you a DHL option using a custom order.
Refunds and Exchanges
We’ll do whatever’s necessary to make you happy with your What Youth purchase. Your satisfaction is our only concern.
Exchanges and refunds: If you aren’t totally happy with any What Youth purchase, simply return it in sellable condition within 14 days with your receipt for an exchange or a refund. Any refunds will be made through your original form of payment. Items must not have been worn, altered or washed. Print products are non-refundable unless faulty.
WE DO NOT offer returns or exchanges for International orders.
Please note shipping and handling charges are non-refundable, with the exception of returns of faulty products.
To request an exchange or refund, please email email@example.com with the details of your order.
Lost or Stolen Items
We ship exclusively with USPS and if your tracking number indicates your item was delivered we have no control and we cannot issue you a refund. In this case your item was most likely stolen and you need to contact the local authorities or your local postal service.
If your item appears to be lost you need to contact USPS or your local delivery service and speak with them. It is not our responsibility once the item is sent out. It is then on the delivery service to successfully deliver your package.
875 W. 16th Street
Newport Beach, CA 92663
The only time we collect personal information is when you either purchase products in our shop or subscribe to our Letters From What Youth.
Shop purchases: We collect your credit card and other payment information and use it exclusively to process your orders or to better assist you when you contact us. All credit card transactions are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Letters From What Youth: By signing up for our Letters From What Youth, you agree to the use of personal information such as your name and e-mail address to be used to deliver our Letters. We may occasionally include information about products and promotions that might be of interest to you. You can remove yourself from our list at any time by clicking the “unsubscribe” button that appears at the bottom of our Letters.
Disclosure of personal information: Certain personal information may be shared within our network of suppliers or other third parties solely for the purpose of processing your requests. All of our service providers are required to maintain the confidentiality and security of your personal information. Otherwise we won’t disclose, rent, sell or otherwise share your personal information without your consent.
Change in ownership: In the event of the sale or transfer of any part of our business or assets, we reserve the right to transfer any personal information we have about you to a third party buyer.
Change to these terms and conditions: This statement may be updated periodically based on changes in our personal information policies. Any revised versions of these terms will be posted on this website. We treat your personal information according to the terms and conditions in place at the time we collect such information, or as you otherwise consent.
RESTRICTIONS ON USE OF MATERIALS
CONTESTS AND PRIZING
Only one entry per person per Competition is allowed (except where the Competition Notice states that more than one entry can be submitted) and any entrant who enters more than the permitted maximum will be disqualified. Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry. In all matters of Prizewinners, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into. Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner. Prizes are award at the discretion of Trade Gothic are non–transferable and there is no cash alternative. Trade Gothic reserves the right to substitute prizes of equal or greater value at any time. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prizewinner.
All content included on this Website, such as video, photos, text, graphics, code, logos, button icons, images, audio clips, widgets and software, and the compilation of such content (i.e. collection, arrangement, and assembly) is the exclusive property of Trade Gothic (DBA What Youth) or its suppliers and is protected by U.S. and other copyright laws and international treaties. The content and software on this Website may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this Website is strictly prohibited. All other product names contained in this Website are trademarks or registered trademarks of their respective owners. The use or misuse of these trademarks except as expressly authorized is prohibited. What Youth enforces its intellectual property rights to the fullest extent of the law.
This Website and the materials and products on this Website are provided “as is” and without warranties of any kind, either expressed or implied. To the fullest extent permissible pursuant to applicable law, Trade Gothic disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Trade Gothic does not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. Trade Gothic does not warrant or make any representations regarding the use or the results of the use of the materials in this Website in terms of their correctness, accuracy, reliability, or otherwise. You (and not Trade Gothic) assume the entire cost of all necessary servicing, repair, or correction associated with the use of this Website. Some states do not permit limitations or exclusions of implied warranties so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall Trade Gothic be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of or the inability to use this Website or the performance of the products, even if Trade Gothic or authorized representatives of Trade Gothic have been advised of the possibility of such damages. Some states do not permit limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Trade Gothic accept total liability to you for damages, losses and causes of action (whether in contract, negligence or otherwise) exceed the amount paid by.
As a condition of use of this Website, you agree to indemnify, defend, and hold harmless Trade Gothic, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against any and all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from your use of this Website including any claims alleging facts that if true would constitute a violation of these terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your account.
NOTICE FOR CALIFORNIA USERS
Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (800) 952-5210.